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Terms of Supply



National Tenancy Database is a division of Equifax Australia Information Services and

Solutions Pty Limited ABN 26 000 602 862



1.1 This agreement applies when we, National Tenancy

Database (ntd), a division of Equifax Australia

Information Services and Solutions Pty Limited ABN 26 000 602 862 supply any ntd services (our ‘ntd services’) to you, our customer.


2.1 We will supply our ntd services to you when you ask us to do so during the time those services are usually available. Our ntd services are reliant upon communication links and other networks not within our control. While we will do our best to make sure the online ntd services are available, we are not responsible if the links or networks are unavailable at any time, and we do not guarantee that services supplied online will be continuously available. ntd services that are accessed by telephone or personal support are only available during our standard Sydney working hours of 9am to 5pm.


3.1 You agree to comply with this agreement and follow any procedures and other instructions we provide when you use our ntd services, for example any of our user guides and forms. If we change any of our procedures or instructions, or if we introduce new ones and we think those changes will affect you, we will let you know in reasonable time taking into account the nature of those changes.


4.1 We collect information from you when you request our ntd services, such as the information you enter in a search enquiry. You acknowledge that the quality of our services and information returned to you relies on the information you provide us in your request for the particular service.

4.2 In return for using our ntd services you also agree to give us all the information we require about tenants, for example as specified in our Tenant Application Form through our secure portal www.tenancydatabase. (‘tenant information’). 4.3 You agree to:

a. make sure that all the information you give us is

accurate, up to date, complete and not misleading; and

4.4 update the tenant information you have given within 7 days of becoming aware of any changes, so that the tenant information we hold remains accurate, up to date and complete.

4.5 Once you give information to us, we can use that information to supply our ntd services to you and others. Because our ntd services rely on the information we collect, we only remove information within the permitted period of 3 years. from our systems, such as tenant information, unless it is proven not to be accurate, up to date or complete.

4.6 You agree to provide us with reasonable co-operation and promptly provide us with the information we require if we need to investigate any requests for correction of the information we hold or if we need your help to resolve any complaint about that information.


5.1 Before you use our ntd services in relation to any individual, the individual concerned must have:

a. authorised you to make an enquiry about them;

b. authorised you to list the tenant information on our system, use it for our ntd services, and supply it to our customers when they use our ntd services

5.2 If a tenant has been refused a property on the basis of information obtained from ntd, you agree to tell the tenant that they can contact ntd to obtain access to their information to check the accuracy of that information and to request any necessary corrections.

5.3 You agree to comply with the Privacy Act and all other laws that apply to the information that we provide to you or your use of our ntd services. You agree to maintain documentation to demonstrate your compliance with this clause and to provide that documentation to us on our reasonable request. You agree that the provision of any such documents by you to us is not approval or acceptance of your privacy compliance standards and this remains your sole responsibility.


6.1 You agree to keep any operator ID, password or other identifiers we give you to use our ntd services confidential and secure and to manage your users’ access to our services. You agree that any identifiers we give you will not be transferred between users or disclosed to any third party and you will tell us if they are no longer required. You are responsible for all use of those identifiers. If we ask you to, you agree to stop using those identifiers or use any replacement identifiers we give you.


7.1 We have copyright in the compilation of the information we use to supply our ntd services to you, and in the reports we supply to you when you use our ntd services.

7.2 You can only use the reports and information we supply you for your own internal business use and for the purpose that we supply them for. But you may disclose information we supply you to the landlord that has instructed to you obtain the information.

7.3 Except as set out in clause 7.2, you agree that you will not re-sell, re-package, copy, reproduce, modify, adapt or otherwise re-use our information in any other way.


8.1 When we provide the ntd services to you, we rely on information provided to us by others. While we always aim to provide quality information to you, you understand that we do not independently check all information supplied to us, or the compilation of information by our systems and that information may become out of date.

8.2 You understand that you are responsible for assessing the value of the information we provide you, and for the business decisions that you make, regardless of whether you base them on the information we supply.

8.3 In relation to the use of our ID verification service, including use of the Department of Home Affairs’ Document Verification Service (DVS):

a. You will only use our ID verification service on your own behalf and not as agent of any other person.

b. You will meet all requirements and comply with all guidelines of which we advise you and provide with all information which we request and comply with all reasonable instructions which we give you.

c. You must ensure that you obtain from each applicant their express consent to the provision, access and use of their personal information to enable us to verify their identity using the DVS.

d. Without limiting the other provisions of these Terms of Supply:

I. you acknowledge that the DVS is provided on an as is, as available basis;

II. you indemnify us and the DVS Manager against any loss which we incur arising out of use of the DVS and information match data available through it; and

III. you acknowledge that the DVS relies on information provided to the DVS Manager by record holder and third parties and information available through the DVS is provided without warranty of any kind, and the DVS Manager will have no liability for any loss you may suffer related to the DVS or information match results,

and you acknowledge that the foregoing limitations, and all other limitations in these Terms of Supply, ensure for the benefit of, are held on trust for and can be directly enforced by, the DVS Manager.


9.1 To the extent we are able to at Law; we exclude all statutory or implied representations, conditions, warranties and terms relating to the ntd services or this agreement. We do not exclude any such representations, conditions, warranties or terms to the extent we are prohibited by Law from doing so (including under the Australian Consumer Law).

9.2 We are not liable to you or to anyone else for

a. any loss or damage arising out of, or in connection with, the information we provide to you (including loss of profit, revenue or business, indirect, consequential, special or incidental loss or damage)

b. any indirect or consequential loss or damage arising out of or in connection with this agreement or our services (including loss of profit, revenue or business or special or incidental loss or damage),

however such loss, damage or liability arises or might arise (including in contract, tort (including negligence), under statute or in equity) if it were not for this section.

Our total aggregate liability for any loss or damage not excluded under this clause 9.2 is limited to the amount of fees and charges paid by you for the information services under this agreement in the 12 months immediately prior to the event giving rise to the liability. This exclusion and limitation do not apply to the extent the law prohibits us excluding or limiting our liability (including under any statutory or implied representation, condition, warranty, term or guarantee that we are unable to exclude by law).

9.3 Our total liability for any loss or damage under any statutory or implied representation, condition, warranty, term or guarantee that we are unable to exclude by Law (including under the Australian Consumer Law), is limited to the extent permitted by Law, to us re-supplying the services to you, or, at our option, us refunding to you the amount you have paid us for the ntd service to which your claim relates.



9.4 You indemnify us for any loss we suffer or liability we incur because:

a. any information you give us is not accurate, up to date or complete or is otherwise misleading;

b. you have not updated tenant information you

have given us so that the tenant information we hold at any given time is not accurate, up to date, or complete or is otherwise misleading;

c. of any other misuse of the ntd services or the information we supply you.

9.5 In this clause 9, references to ‘we’ and ‘us’ include our officers, employees, contractors and agents.


10.1 You must pay us:

a. any annual fee we charge for any of our ntd services that you use. We may charge annual fees in advance.

b. our current charges for any ntd service you use on the basis we set out in our invoice. We will tell you our current charges and fees before you use an ntd service, for example in our price list or proposal;

c. GST on our fees and charges.

We will make invoices for our monthly fees and charges available on the NTD portal accessible at

10.2 We may change our fees and charges from time to time upon 45 days prior written notice to you.

10.3 If you do not pay us by the due date for payment, we may:

a. require you to pay the whole of the amounts outstanding by you to us, which immediately become due and payable;

b. charge interest on the amount overdue at 2% per

month from the due date for payment until the date on which the debt is paid;

c. require you to pay us any costs for agents incurred in recovering money you owe us,

including commissions and legal costs on a solicitor- client basis;

d. list information about the default with any credit reporting body.

10.4 You agree to keep confidential the terms of supply including our pricing arrangements with you under this and any other agreement between us, except to the extent that such terms are generally known to the public, other than as a result of your failure to comply with the obligations of confidentiality in this agreement.


11.1 This agreement continues, and in the case of an annual subscription, automatically renews each year for another year (unless expressly agreed to be a longer or shorter period as the case may be), unless and until either of us terminates it at any time by giving 30 days written notice to the other. Any outstanding charges for our services up to and including the date of termination, will be payable by you upon cancellation. Any subscription fees will be payable (in the case of annual subscription fees, on a pro rata basis) up to and including for the full month in which the date of termination falls.

11.2 If this agreement is terminated, clauses 5.3, 7, 8, 9,

10.3, 11 and 12 survive termination.

11.3 We may withhold or suspend your use of any of our ntd services immediately:

a. if you do not pay our fees and charges for any service; or

b. if we reasonably believe you are not complying with any of your other obligations under this agreement or any other agreement you have with us, and this non-compliance is not capable of remedy or, if it is capable of remedy, it is not rectified within 14 days after we have notified you of the non- compliance; or

c. if we reasonably believe you are not complying with your legal obligations in respect of the information that we supply you.


12.1 We may vary the terms and conditions of this agreement at any time:

a. upon provision to you of notice where this is necessary to comply with Law or because of a change of Law; and

b. for any reason upon provision of not less than 45 days’ notice to you.

12.2 We may add or withdraw any service and modify or otherwise change any service:

a. without notice to you where this is necessary to comply with Law or because of a change of Law, or any other event outside of our reasonable control; and

b. for any reason upon provision to you of not less than 45 days’ notice.

12.3 Neither of us is liable for a failure or delay in performing an obligation under this agreement to the extent the failure or delay is because of an event beyond our reasonable control. If either of us is affected in this way, each of us will use our reasonable endeavors to minimise delays or interruptions.



12.4 Where we have used the word ‘includes’ or ‘including’ or ‘for example’, these words do not have a limiting effect.


12.5 Where we have referred to any legislation or a provision of any legislation, it includes that legislation or provision as from time to time re-enacted or otherwise amended.

12.6 We will send invoices in respect of annual fees and notices to either the last postal address, fax number or email address you have given to us. You must tell us if you change any contact details.

12.7 You agree you will not transfer your rights or obligations under this agreement to any other person without first getting our written consent. We will not unreasonably withhold our consent.

12.8 No delay or failure to exercise a right under this agreement prevents the exercise of that or any other right on that or any other occasion.

12.9 If any term of this agreement is unlawful and unenforceable, it will be severed from this agreement and the rest of this agreement remains in force.

12.10This agreement supersedes any other agreement you have with us for our ntd services unless we agree otherwise in writing.

12.11This agreement is governed by the Laws of New South Wales and both parties submit to the nonexclusive jurisdiction of the courts of that state.


In this agreement:

13.1 “Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010 (Cth).

13.2 “Law” means:

a. any statute, regulation, by-law, ordinance,

subordinate legislation or legislative instrument in force from time to time to which a party to this agreement is subject;

b. the common law and the law of equity as

applicable to the parties from time to time;

c. any binding court or tribunal order, judgement or decree;

d. any applicable industry code, policy or standard enforceable by law; and

e. any applicable determination, direction, policy,

rule or order that is binding on a party and that is made or given by any regulatory or quasiregulatory body having jurisdiction over a party or any of that party’s assets, resources or business.

13.3 Privacy Act 1988 (Cth) is referred to as “ the Privacy Act” and includes instruments and codes made under the Privacy Act.